Client Service Associate

Heffernan Insurance Brokers

Client Service Associate supporting Wealth Manager by delivering financial planning and investment management services. Prepare financial plans, conduct portfolio reviews, and ensure a high-quality client experience.

Posted 7/27/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial planning, investment management, and client relationship management, with a strong focus on analytical skills and attention to detail. Proficient in utilizing financial modeling and CRM software to enhance client service and support wealth management objectives.

Highest-signal resume keywords

Financial PlanningInvestment ManagementCFP CertificationAnalytical SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial PlanningPortfolio ReviewFinancial ModelingTax-Efficient Withdrawal StrategiesRoth ConversionsCharitable Giving StrategiesAsset AllocationRebalancing ReportsDocumentation AdherenceResearch and Analysis

Soft Skills

Excellent CommunicationAttention to DetailHighly OrganizedProactive MindsetRelationship Management

Tools & Technologies

CRM SoftwareFinancial Planning SoftwareMS OutlookMS WordMS ExcelMS PowerPoint

Certifications & Qualifications

CFP CertificationSeries 7 LicenseSeries 65 LicenseSeries 66 License

Industry Keywords

Wealth ManagementFinancial PlanningInvestment ManagementParaplanningClient Service

About the role

Key responsibilities & impact

The Client Service Associate plays a vital role in supporting the Wealth Manager by delivering excellent financial planning and investment management services to clients.
Prepare detailed financial plans, conduct portfolio reviews, and develop client meeting materials—ensuring a consistent, high-quality experience for every client household served.
Client Meeting Preparation & Follow-Up: Prepare and update client financial plans, portfolio reports, and presentation materials using firm software tools.
Review client files, recent activities, and relevant updates before meetings.
Attend specific client meetings and help with meeting notes, follow-ups, and documentation.
Draft post-meeting action plans and ensure follow-up items are completed promptly in coordination with the Client Service Manager.
Conduct research and analysis on financial planning topics such as retirement income strategies, stock-based compensation, social security optimization, required minimum distributions, and charitable giving strategies, among other subjects.
Assist in modeling planning scenarios, Roth conversions, and tax-efficient withdrawal strategies.
Assist in preparing investment review materials, rebalancing reports, and asset allocation summaries.
Help monitor portfolio allocations relative to investment policy targets.
Collaborate with the Wealth Manager on special investment research projects and portfolio analysis.
Maintain accurate and organized client information in CRM and planning software.
Work closely with the Client Service Manager to ensure a smooth client service experience.
Ensure adherence to documentation, recordkeeping, and reporting requirements.
Participate in special projects or process improvement initiatives as assigned.

Requirements

What you’ll need

Education – High School diploma or GED required. Bachelor’s degree in Finance, Accounting, Economics, or related field preferred.
CFP certification preferred, or willingness to pursue certification.
Series 7 and 65 (or 66) licenses preferred, or willingness to obtain within the first year of employment.
0-2 years of experience in a financial planning or paraplanning capacity desired (internship experience welcome).
Strong analytical and problem-solving skills, with keen attention to detail.
Excellent communication skills required, both verbal and written.
Highly organized and able to manage competing priorities and deadlines.
Comfortable working with financial modeling, spreadsheets, and in a technology-driven environment.
Must establish and maintain effective relationships with colleagues, customers, and business partners.
Must have a proactive mindset, consistently looking for ways to improve internal processes and elevate the service experience for clients.
Proficient in MS Office – namely Outlook, Word, Excel, and PowerPoint.
Professional demeanor and behavior are required, as referenced in the Heffernan core values (Habits).

Benefits

Comp & perks

At Heffernan, our culture is guided by the Heffernan Habits, prioritizing communication, respect, fun, community impact, and celebrating what makes each of us unique.
Strong commitment to philanthropy and giving back.
Comprehensive benefits package designed to promote well-being, growth, and long-term success.