IT Systems Administrator

Hecla Mining Company

IT Systems Administrator responsible for day-to-day IT services at Greens Creek Mine. Collaborate on IT infrastructure, maintain systems, and support users at the site.

Posted 5/24/2026full-timeJuneau • Alaska • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide general business system technology support for the Greens Creek site: install, configure, and maintain desktops, laptops, printers, phones, peripherals, and mobiles devices in an enterprise technology environment.
Engage requests, incidents, and communications received through Hecla’s service desk ticketing system as the primary driver of efforts.
Provide help desk level support of O365.
Daily administration of Greens Creek’s Windows environment.
Keep workstation software up to date with current patches and support.
Support end user application of, and compliance with, Hecla cybersecurity and digital control standards.
Participate in execution of site IT: standards, procedures, protocols, training, performance metrics, infrastructure documentation, and change management solutions.
Day to day administration of the Greens Creek portion of Active Directory in a multi-tenant environment.
Engagement with end users to collect functional specifications for business system improvement requests.
Analyze and correct problems using documented procedures, available tools, personal knowledge, and skill, while documenting solutions and effort taken in the pursuit of resolution.

Requirements

What you’ll need

3 years business IT experience preferred.
Hands on support of network environment, preferably in a multi-location.
Experience in day-to-day helpdesk level administration of Active Directory.
Experience in a Windows environment.
Certifications in Microsoft, business systems, and other relevant technologies should be sought and continuously maintained through testing and continuing education.
Must pass a pre-employment background check.
Must complete MSHA 24-hour training or provide 5000-23 documentation of completed training.
Must pass pre-employment physical and drug screen.
Must have a valid driver’s license.
Must obtain TWIC certification within 60 days of hire.

Benefits

Comp & perks

Hecla Greens Creek offers competitive pay based on experience and an excellent low-cost benefits package for medical, prescription, dental, and vision insurance as well as other coverages such as disability coverage and life insurance.
Retirement benefits include a 401(k) with company match.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

O365 supportWindows administrationActive Directory administrationnetwork supporthelp desk supportcybersecurity compliancedigital control standardstroubleshootingsystem documentationbusiness system improvement

Soft Skills

communicationproblem-solvingcollaborationcustomer serviceattention to detailorganizational skillsanalytical skillstime managementadaptabilitytraining

Certifications

Microsoft certificationbusiness systems certificationTWIC certificationMSHA 24-hour training