Customer Care Center Representative

Hebron Savings Bank

Customer Care Center Representative serving as point of contact for customers via various channels. Providing assistance with accounts, digital banking, and customer inquiries in a professional manner.

Posted 7/29/2026full-timeHebron • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the banking sector, focusing on effective communication, problem-solving, and the ability to handle sensitive situations with professionalism. Proficient in managing electronic banking services and maintaining customer confidentiality in compliance with regulatory requirements.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsProblem-Solving SkillsAttention to DetailBanking Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account MaintenanceElectronic PaymentsFraud ReportingOnline Banking SupportMobile Banking SupportBill Pay AssistanceRemote Deposit CaptureTransaction ProcessingCustomer Interaction DocumentationRegulatory Compliance

Soft Skills

Active ListeningConflict ResolutionEmpathyProfessionalismCalmness Under Pressure

Industry Keywords

BankingFinancial ServicesCustomer-Focused TeamContact CenterCustomer Confidence

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers by telephone, secure messaging, chat, email, and other electronic channels.
Provide prompt, accurate, and professional assistance with deposit accounts, digital banking, debit cards, electronic payments, account maintenance, fraud concerns, and other banking needs.
Listen carefully, understand the customer’s need, take ownership of the request, and provide first-contact resolution whenever possible.
Protect customer information, follow Bank procedures, and deliver service that is easy, responsive, and personalized.
Respond promptly and professionally to inbound calls and electronic customer inquiries.
Strive to resolve customer needs during the initial contact whenever possible.
Build customer confidence through empathy, professionalism, accuracy, and clear communication.
Handle complaints, difficult conversations, and sensitive situations calmly and professionally.
Educate customers about relevant products, services, and digital banking capabilities.
Escalate requests appropriately when additional authority or expertise is required.
Process account maintenance and servicing requests, including account research, stop payments, check orders, address and contact changes, electronic statement enrollment, travel notifications, loan payments, wire requests, and other authorized transactions.
Assist customers with Online Banking, Mobile Banking, Bill Pay, Remote Deposit Capture, and other electronic banking services.
Provide debit card support, including card replacements, card status changes, limit requests, transaction research, refunds, and disputes.
Assist customers reporting fraud, unauthorized activity, or other account security concerns in accordance with established procedures.
Verify customer identity before disclosing information or processing transactions.
Protect confidential customer and Bank information in accordance with policies and regulatory requirements.
Accurately document customer interactions, actions taken, and required follow-up.
Collaborate with branches and internal departments to resolve customer needs efficiently.

Requirements

What you’ll need

High school diploma or equivalent.
At least two years of customer service experience, preferably in banking, financial services, hospitality, retail, or a contact center.
Excellent verbal and written communication skills.
Strong telephone presence and the ability to build rapport without face-to-face interaction.
Effective active listening, questioning, problem-solving, and conflict-resolution skills.
Ability to remain calm, patient, and professional in challenging situations.
Strong attention to detail and the ability to process customer requests accurately.
Ability to manage multiple systems, tasks, and customer needs in a fast-paced environment.
Ability to learn banking products, procedures, systems, and technology.
Ability to work collaboratively as part of a customer-focused team.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hebron Savings Bank Website LinkedIn All Job Openings 51 - 200 employees Founded 1910 🏦 Banking 💸 Finance Banking
Finance Hebron Savings Bank is an independent, community-focused bank serving individuals and businesses for over a century. It is FDIC-insured and positions itself as a hometown bank offering personal and business checking and savings, CDs & IRAs, debit cards, digital banking (online and mobile), lending and mortgage services, cash management and remote deposit capture for businesses, and educational resources and fraud-prevention guidance. The bank emphasizes community involvement, local branches and ATMs, and customer service resources like a Customer Care Center. Customer Care Center Representative Job not on LinkedIn 🔥 16 minutes ago 🏢 Hebron – Onsite 💵 $16 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as a primary point of contact for customers by telephone, secure messaging, chat, email, and other electronic channels.
Provide prompt, accurate, and professional assistance with deposit accounts, digital banking, debit cards, electronic payments, account maintenance, fraud concerns, and other banking needs.
Listen carefully, understand the customer’s need, take ownership of the request, and provide first-contact resolution whenever possible.
Protect customer information, follow Bank procedures, and deliver service that is easy, responsive, and personalized.
Respond promptly and professionally to inbound calls and electronic customer inquiries.
Strive to resolve customer needs during the initial contact whenever possible.
Build customer confidence through empathy, professionalism, accuracy, and clear communication.
Handle complaints, difficult conversations, and sensitive situations calmly and professionally.
Educate customers about relevant products, services, and digital banking capabilities.
Escalate requests appropriately when additional authority or expertise is required.
Process account maintenance and servicing requests, including account research, stop payments, check orders, address and contact changes, electronic statement enrollment, travel notifications, loan payments, wire requests, and other authorized transactions.
Assist customers with Online Banking, Mobile Banking, Bill Pay, Remote Deposit Capture, and other electronic banking services.
Provide debit card support, including card replacements, card status changes, limit requests, transaction research, refunds, and disputes.
Assist customers reporting fraud, unauthorized activity, or other account security concerns in accordance with established procedures.
Verify customer identity before disclosing information or processing transactions.
Protect confidential customer and Bank information in accordance with policies and regulatory requirements.
Accurately document customer interactions, actions taken, and required follow-up.
Collaborate with branches and internal departments to resolve customer needs efficiently. 🎯 Requirements
High school diploma or equivalent.
At least two years of customer service experience, preferably in banking, financial services, hospitality, retail, or a contact center.
Excellent verbal and written communication skills.
Strong telephone presence and the ability to build rapport without face-to-face interaction.
Effective active listening, questioning, problem-solving, and conflict-resolution skills.
Ability to remain calm, patient, and professional in challenging situations.
Strong attention to detail and the ability to process customer requests accurately.
Ability to manage multiple systems, tasks, and customer needs in a fast-paced environment.
Ability to learn banking products, procedures, systems, and technology.
Ability to work collaboratively as part of a customer-focused team. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Manager 🔥 10 hours ago Stord 1001 - 5000 🍽️ Food & Beverage 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Customer Experience Manager enhancing service execution and customer alignment for Stord. Managing service requirements and leading business transformation efforts across teams and stakeholders. 🏢 Hebron – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service – Service Advisor 🕒 6 days ago Bosselman Enterprises 1001 - 5000 🍽️ Food & Beverage 🏨 Hospitality 📦 Logistics Website LinkedIn All Job Openings Service Advisor providing customer service and coordinating repair needs for Boss Shop clients. Responsibilities include estimates, workflow management, and customer communication for vehicle repairs. 🏢 Hebron – Onsite 💵 $16 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs