Renewals Manager

Hearst Health

Renewals Manager at First Databank managing renewals for healthcare organizations to improve revenue retention. Collaborating cross-functionally to uphold contract compliance and operational efficiency.

Posted 6/5/2026full-timeCarmel • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customer renewals across multiple contract types and segments
Drive proactive renewal engagement beginning 90–180 days prior to contract expiration
Coordinate renewal timelines, approvals, pricing validation, and execution activities
Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards
Maintain renewal documentation accuracy within CRM and contract management systems
Achieve assigned gross and net revenue retention targets
Identify renewal risk indicators and escalate high-risk accounts with mitigation recommendations
Maintain accurate renewal forecasts, including close probability, timing, and revenue impact
Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes
Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption
Collaborate with Legal and Finance on non-standard contract terms, invoicing, and pricing approvals
Support Sales teams with expansion opportunities identified during renewal discussions
Work with Revenue Operations to improve renewal workflows, reporting, and automation
Utilize AI-enabled tools for renewal forecasting, contract summarization, risk identification, and workflow prioritization
Validate AI-generated contract insights for accuracy and business applicability
Identify repetitive renewal activities appropriate for automation
Support adoption of AI-assisted operational processes across renewal workflows

Requirements

What you’ll need

Experience supporting enterprise or mid-market customer renewals
Familiarity with recurring revenue metrics including ARR, GRR, and NRR
Experience working in regulated healthcare, clinical data, or healthcare SaaS environments
Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software
Knowledge of subscription pricing and escalation frameworks

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long term disability insurance
401(k) retirement plan
Flexible spending savings account
Paid holidays
Paid time off
Employee assistance program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementrenewal forecastingpricing validationrisk identificationdata analysisrevenue retentionautomationsubscription pricingcontract analyticsworkflow prioritization

Soft Skills

collaborationcommunicationproblem-solvingstrategic thinkingcustomer engagementorganizational skillsattention to detailproactive approachnegotiationadaptability