Customer Experience Representative

Hearst Health

Customer Experience Representative resolving software issues for Homecare Homebase clients. Engaging with customers to provide support and guidance during software challenges.

Posted 5/27/2026full-timeDallas • Kentucky, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Troubleshoot software issues for clients
Communicating with customers via phone, email, and live chat
Assisting customers with questions and issue resolution
Identifying trending issues and documenting findings
Coordinating with teams across the business

Requirements

What you’ll need

Bachelor's degree or equivalent combination of some college and significant work experience
Strong problem solving and creative thinking abilities
Strong written and verbal communication skills
Engaged in professional growth
Team players who actively contribute to a positive environment

Benefits

Comp & perks

Competitive pay
Robust benefits
Professional development opportunities
Meaningful work
Flexibility
A company that gives back

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem solvingcreative thinkingwritten communicationverbal communicationteam playercustomer serviceissue resolutiondocumentationcollaborationprofessional growth

Certifications

Bachelor's degree