Customer Success Strategist

Hearst Health

Customer Success Strategist supporting digital advertising teams at Hearst Newspapers. Building customer relationships, managing digital campaigns, and driving revenue growth.

Posted 5/16/2026full-timeNorwalk • Connecticut • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
Become an expert on our digital and print products/services.
Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
Recommend new products and promotional opportunities to current clients and handle objections efficiently.
Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.
Utilize our AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals.

Requirements

What you’ll need

BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience.
2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals.
Superior presentation, interpersonal, and communication skills.
Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred).
Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen.

Benefits

Comp & perks

Medical, Dental, and Vision coverage to keep you and your family healthy.
Competitive retirement plan with matching program in most markets.
Generous Paid Time Off: Recharge with ample time off, including holidays and vacation.
Paid Parental Leave: Support for growing families, with paid leave for new parents.
Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
Emotional Wellbeing: Be your best self with our mental wellness benefits.
LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual’s unique needs.
Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
Pet Wellness Reimbursement & Rover Credits: We care about your pets, too – helping you keep them happy and healthy.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KPI analysiscampaign data analysisclient relationship managementcustomer supportupsellingdigital media campaign reportingSEOSEMweb analyticsfinancial acumen

Soft Skills

presentation skillsinterpersonal skillscommunication skillsgoal-orientedcompetitiveanalyticalforward-thinking

Certifications

BA/BS degree in AdvertisingBA/BS degree in MarketingBA/BS degree in Communications