Senior Collections Specialist

Hearst Health

Collections Specialist managing customer receivables in SaaS model. Focusing on timely payments, dispute resolutions, and compliance with accounting standards.

Posted 5/16/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
Proactively contact customers regarding past-due balances via email and phone.
Track collection activity and follow up on payment commitments.
Escalate delinquent accounts in accordance with established AR policies.
Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
Communicate professionally and constructively with customers to preserve relationships while enforcing payment terms.
Partner with AR and Accounting to ensure payments are applied accurately and timely.
Maintain accurate records of collection activity, correspondence, and dispute resolution.
Identify recurring collection issues and recommend process improvements.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
3+ years of experience in collections, accounts receivable, or customer billing environments.
Experience in SaaS, subscription, or services-based businesses strongly preferred.
Strong understanding of collections best practices and customer account management.
Exposure to ASC 606 concepts or revenue-related accounting environments preferred.
Experience with ERP or billing systems (Oracle, Zuora, or similar).

Benefits

Comp & perks

Competitive pay
Robust benefits
Professional development opportunities
Flexibility
Meaningful work
Leaders who care
A company that gives back

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collectionsaccounts receivablecustomer billingpayment dispute resolutioninvoicingcontractual termsASC 606revenue-related accounting

Soft Skills

communicationrelationship managementproblem-solvingprocess improvement

Certifications

Associate’s degreeBachelor’s degree