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Senior Platform Reliability Engineer
Hearst HealthPlatform Reliability Engineer at Homecare Homebase ensuring reliability and performance of critical healthcare services by blending software engineering with system operations.
Tech Stack
Tools & technologiesAnsibleAWSAzureGrafanaGraphQLJavaScriptKubernetesPrometheusPythonServiceNowSplunk
About the role
Key responsibilities & impact- Deliver solutions that enhance the overall reliability of the platform and/or reduce toil.
- Establish modern observability patterns and implement those patterns.
- Monitor the overall platform health as well as manage overall uptime and availability.
- Evangelizes best practices and industry standards
- Plan and implement modern SRE practices
- Developing and aligning SLO/SLI, error budgets, capacity models to fulfill business needs
- Operationalization of services including system testing, instrumentation, monitoring, capacity model development, training, and transition to operation teams.
- Participate in the full project lifecycle from planning, implementation, operational readiness, to decommissioning.
- Manage deployments of major releases.
- Lead and coordinate resolution efforts during major incidents by serving as the incident commander.
- Participate in an equitable 24×7 on-call rotation—serving as first responder for production alerts and escalation point for other teams.
- Understand impact of technical implementation and processes to the business
- Work with business owners to define SLAs in contracts
- Present new designs and plans to Architectural Advisory Board for feedback
- Plan and manage projects of the team
- Act as a technical leader that is a point of escalation, provide mentorship, and technical direction
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Systems Engineering, Math or related (equivalent experience considered) required.
- 3+ years experience in a 24x7 production enterprise-class environment as an SRE or comparable role.
- 3+ years Kubernetes administration/support in a production environment.
- 3+ years Azure or AWS PaaS, IaaS, and resource administration/support in a production environment.
- Excellent problem solving and analytical skills with attention to detail and driving issues to resolution.
- Experience solving problems via automation using orchestration platforms such as Ansible, Azure Automation, and ServiceNow Flows.
- Proficient with scripting languages (multiple preferred): Bash, PowerShell, Python, and JavaScript.
- Proficient with data tier languages: TSQL and GraphQL.
- Proficient with the following monitoring solutions (multiple preferred): Datadog, Splunk, Prometheus/Grafana, Application Insights, Azure Monitor, and Microsoft SCOM.
- Proficient with modern SRE and Observability concepts (eg. OTEL, service level management, etc).
Benefits
Comp & perks- Competitive pay
- Robust benefits
- Professional development opportunities
- Flexibility
- Meaningful work
- Leaders who care
- A company that gives back
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Kubernetes administrationAzure PaaSAWS IaaSAnsibleAzure AutomationBashPowerShellPythonTSQLGraphQL
Soft Skills
problem solvinganalytical skillsattention to detaildriving issues to resolutiontechnical leadershipmentorshipproject management