Implementation Training Consultant, Financial
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Serve as subject matter expert on proper use of the Homecare Homebase application for financial operations
- Conduct end-user training onsite or via webinar on billing and financial modules
- Investigate user problems and needs, identifying sources and determining solutions
- Assist in development and maintenance of end-user documentation
- Support customers with change management efforts for successful adoption of the application
- Work with Implementation Managers to implement strategies to improve team performance
Requirements
- Bachelor's degree in business or a related field
- Ability to communicate deployment risks with internal and customer project teams
- Ability to travel and/or support up to 10-15% in service of clients across the country
- Leadership skills to support team in preparation and while on-site for customer rollouts
- Skills to provide quality education to customers on appropriate use of Homecare Homebase products
- Passion for customer service that ensures customer needs are met throughout implementation
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Flexibility for work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Homecare Homebasefinancial operationsend-user trainingbilling modulesfinancial modulesend-user documentationchange management
Soft Skills
communicationleadershipcustomer serviceproblem-solvingteam performance
Certifications
Bachelor's degree