Senior Implementation Consultant, Financial
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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Job Level
About the role
- Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
- Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology.
- Guiding customers toward established best practices.
- Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions.
- Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
- Independently researching customer inquiries and determining sources of issues.
- Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution.
- Maintaining product knowledge as new enhancements and functionality are released in the application.
- Working closely with internal leadership to ensure HCHB is maintaining a template database for new customers made up of best practices.
- Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
- Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values.
Requirements
- Bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience.
- 3+ years’ experience in home health or hospice field; experience in customer service/support or training on software applications.
- Demonstrated ability to analyze and solve complex problems and lead a team.
- Current driver’s license and ability to rent a vehicle.
Benefits
- Meaningful work.
- A Leader who cares.
- Flexibility.
- A company that gives back.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Homecare Homebase applicationfinancial operationsdata functionalityreportingchange managementimplementation methodologyproblem solvingcustomer support
Soft Skills
communicationleadershipteam performancecustomer needs analysisemployee evaluationpositive work environmentbest practices guidance
Certifications
Bachelor's degree