Hearst Health

Technical Engineer, Level 1

Hearst Health

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

Junior

Tech Stack

AnsibleAzureJavaKubernetesPrometheusServiceNowSplunkSQL

About the role

  • Identifying application behavior where it differs from design specifications
  • Utilize, develop and maintain Knowledge Base articles for widespread team use
  • Triage and answer questions related to work routed to the Tier 3 Team
  • Keep support teams aware of problem trends through analysis and reporting
  • Reproduce and troubleshoot issues
  • Resolve customer issues through data corrections and defect resolution
  • Leverage automation to promote customer self-resolution of issues and enable self-healing capabilities within the software stack
  • Effectively work and communicate with both internal groups and external customers
  • Work to meet individual and team metrics and goals
  • Additional responsibilities as assigned

Requirements

  • Bachelor’s degree in computer science, Engineering, or Business preferred. Equivalent experience also considered.
  • Proficiency with T-SQL querying/programming required
  • Familiarity with C#, Java or similar procedural or object-oriented programming
  • Knowledge of Ansible Automation Platform, Splunk, Prometheus, Kubernetes, PowerShell, Microsoft Azure, and ServiceNow is a plus
  • Problem solving capabilities a must
  • Proficient at analyzing data
  • Eagerness for learning, particularly around automation and AI-enabled tools
  • Teamwork and ability to work effectively with others a must
  • Understanding of software development processes; knowledge of Agile a plus
  • Ability to work with moderate supervision
  • Ability and willingness to research functionality and design considerations
  • Healthcare software experience is a plus
  • 0 to 2 years’ experience
Benefits
  • Competitive pay
  • Robust benefits
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
T-SQLC#JavaAnsible Automation PlatformSplunkPrometheusKubernetesPowerShellMicrosoft AzureServiceNow
Soft Skills
problem solvingdata analysisteamworkcommunicationeagerness for learningability to work with moderate supervisionresearch skills