Collections Specialist
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
- Proactively contact customers regarding past-due balances via email and phone.
- Track collection activity and follow up on payment commitments.
- Escalate delinquent accounts in accordance with established AR policies.
- Understand contract terms, billing schedules, and payment obligations within a SaaS environment.
- Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
- Recognize when billing or contract issues are driving delinquency and route appropriately.
- Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
- Maintain accurate records of collection activity and correspondence.
- Participate in initiatives to improve collections efficiency.
Requirements
- Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
- 3+ years of experience in collections, accounts receivable, or customer billing environments.
- Experience in SaaS, subscription, or services-based businesses strongly preferred.
- Strong understanding of collections best practices and customer account management.
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsaccounts receivablecustomer billingbilling schedulespayment obligationscontract termscollections best practicesdispute resolutionSaaSfinancial record keeping
Soft Skills
communicationproblem-solvingcustomer serviceproactive engagementorganizational skillsattention to detailcollaborationinitiativenegotiationtime management
Certifications
Associate’s degreeBachelor’s degree