Consultant

• Support client implementations of MHK's Care Management software solutions for Utilization Management, Care Management, Pharmacy Management, and Appeals as a subject matter expert to ensure the success of our clients.
• Define product content, workflows and service level agreements required to meet client requirements, as well as the regulatory and accreditation requirements of the industry.
• Build rapport and trust with clients while working closely with internal release management, development, IT/Operations, compliance and other departments for timely implementation of new platform feature enhancements, continued product support and product innovation.
• Document and maintain use case requirements to test accurate system functionality testing.
• Conduct end to end module testing for MHK solutions to ensure accurate functionality prior to releasing to internal models and/or new revision releases.
• Identify problems within the MHK clinical solutions and communicate them through established change management process.
• Provide solutions approvals as required by the release management process.
• Grow client trust organically as a product advisor by proving an ongoing value through accountability, proactive communication and transparency, while providing tailored solutions aligned to each client’s goals and use cases.

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