Senior Commercial Business Systems Manager

Hearst Health

Senior Business Systems Manager leading Salesforce, Gainsight, analytics, and AI-enabled commercial systems. Supporting FDB’s healthcare information technology products and commercial teams.

Posted 9/10/2026full-timeSan Francisco • California, North Carolina • 🇺🇸 United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce architecture, data modeling, and analytics, with a strong focus on integrating systems and automating processes. Proven ability to lead teams, manage stakeholders, and deliver scalable solutions that enhance customer success and operational efficiency.

Highest-signal resume keywords

Salesforce ExpertiseSQL ProficiencyGainsight AdministrationAI Tool UtilizationBusiness Systems Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingIntegrations Using APIsAutomation DevelopmentAnalyticsTroubleshooting Data IssuesBuilding AnalysesCustomer Health ScoringWorkflow DesignCross-System ArchitectureData Governance

Soft Skills

Stakeholder ManagementBalancing Competing PrioritiesTeam LeadershipCommunication

Tools & Technologies

SalesforceGainsightAI ToolsBusiness Intelligence PlatformsMarketing Automation Systems

Certifications & Qualifications

Salesforce Advanced AdministratorGainsight AdministratorPlatform App Builder

Industry Keywords

HealthcareHealth TechnologyRegulated IndustryCustomer SuccessRevenue Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead a small, high-impact team responsible for systems, data, and analytics supporting FDB’s Commercial Teams
Own and document the cross-system architecture and data model across Salesforce, Gainsight, and connected platforms
Design scalable solutions, integrations, and workflows supporting the customer and commercial lifecycle
Evaluate configuration, automation, custom development, AI, or new technology solutions for business needs
Partner with IT, Security, and Data Governance to ensure solutions meet FDB requirements
Configure, test, troubleshoot, and optimize business systems with the Senior Salesforce Administrator
Build analyses, dashboards, data models, and customer-risk reporting using SQL, platform-native tools, and AI-assisted workflows
Lead proofs of concept and implementations for new business systems and analytics tools
Investigate cross-platform data and system issues, identify root causes, and implement or coordinate solutions
Maintain system documentation, data definitions, process maps, and technical requirements
Prototype solutions and automations before determining whether broader development or outside support is needed
Develop customer health scores, adoption measures, sentiment signals, and churn-risk indicators
Connect customer data across relationship management, implementation, support, product adoption, and commercial systems
Expand self-service reporting while maintaining consistent definitions and data quality
Translate business needs into requirements, solution designs, and measurable outcomes
Balance strategic initiatives with operational support and platform maintenance
Communicate priorities, tradeoffs, dependencies, and progress to stakeholders
Identify repetitive work for automation and AI; evaluate AI-enabled capabilities and make recommendations based on measurable business value
Use approved AI tools for analysis, documentation, prototyping, testing, and solution development

Requirements

What you’ll need

Strong stakeholder-management skills and the ability to balance competing priorities
Demonstrated ability to personally configure systems, build analyses, troubleshoot data issues, and deliver working solutions
Comfort working in a small team where leadership and individual contribution are equally important
Five or more years of experience in business systems, revenue operations, Salesforce, analytics, or a related discipline
Experience serving as a lead, architect, senior analyst, or hands-on manager in a business systems environment
Deep Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance
Gainsight administration or comparable customer success platform experience
Experience designing integrations using APIs, middleware, or enterprise data pipelines
SQL proficiency and experience combining data from multiple systems for reporting and analysis
Practical experience using AI tools for analysis, documentation, automation, or solution development
A history of replacing manual work with scalable tooling and automation
Salesforce Advanced Administrator, Platform App Builder, Architect-track, or comparable certification (preferred)
Gainsight Administrator certification (preferred)
Experience evaluating or implementing customer intelligence, customer success, analytics, or AI-enabled platforms (preferred)
Experience with business intelligence, marketing automation, finance systems, or data warehouse platforms (preferred)
Experience establishing data governance, AI governance, access controls, or system-development standards (preferred)
Healthcare, health technology, or other regulated-industry experience (preferred)
Experience supporting customer migrations or product transitions at scale (preferred)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Long term disability insurance
Life insurance
Matching 401k
Flexible spending savings account
Paid holidays
Paid time off
Employee assistance program
Other company benefits
Competitive benefits package