Training Manager – Short-Term
Communication Service for the Deaf (CSD)
Training Specialist
Hearst Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and facilitate learning experiences that increase performance in business-critical processes and workflows
- Facilitate engaging and inclusive learning experiences across virtual and in-person formats by leveraging storytelling, tone, and delivery techniques that captivate diverse audiences and support knowledge retention
- Translate complex operational and product knowledge into engaging, actionable learning content using tools like Articulate and Canva
- Deliver training through a mix of modalities, such as virtual instructor-led training (vILT), in-person sessions, eLearning, microlearning, and supporting tools like job aids and knowledge checkpoints
- Partner with the SYNC Trainer to share facilitation responsibilities for technical product training and ensure seamless learner experiences
- Collaborate with internal teams (Product, Client, Operations) to diagnose performance gaps, prioritize learning needs, and build capability-based solutions
- Contribute to cohort-based onboarding and learning journeys for diverse audiences across the organization, such as frontline teams, new hires, and functional leads
- Align training design with HCHB’s learning architecture
- Assess training effectiveness using a variety of learning metrics that connect outcomes to real-world performance and business KPIs
- Serve as a trusted advisor to leaders and internal stakeholders on learning best practices and enablement strategies
- Build foundational AI fluency by embedding GenAI tools and concepts into learning experiences, helping employees responsibly explore and apply new technologies in their daily work
- Model a growth mindset by embracing innovation, experimentation, and digital literacy, particularly around emerging tools like generative AI
Requirements
- 6+ years of experience in training, instructional design, or talent development, preferably within a SaaS or high-growth operational environment
- Expertise in content development tools, especially Articulate and Canva
- Proven ability to translate business needs into scalable learning solutions with measurable impact
- Strong, dynamic facilitation skills with the ability to engage learners across all levels whether leading in-person sessions, delivering virtual training, or providing voiceover for digital content
- Experience designing and delivering both technical and process-focused training
- A collaborative, consultative mindset with the ability to influence cross-functional stakeholders
- Comfort with or curiosity about generative AI tools and the ability to support responsible, human-centered adoption within learning programs
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Flexibility
- Meaningful work
- Leaders who care
- A company that gives back
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designcontent developmenttraining deliverylearning metricsperformance assessmentgenerative AI fluencymicrolearningeLearningfacilitationbusiness process training
Soft skills
collaborationconsultative mindsetdynamic facilitationengagementinfluencegrowth mindsetinnovationexperimentationcommunicationknowledge retention
