Implementation Specialist

• Serve as subject matter expert on the proper use of the Homecare Homebase application
• Lead clients through Discovery, Design, Build, and Test phases of implementation
• Guide customers toward established best practices
• Assist in making customizations to clinical content
• Support clients and internal team members throughout onsite and remote Deployment
• Communicate effectively and understand the customer’s needs, goals, and strategies
• Assist clients with the change management efforts
• Independently research customer inquiries
• Maintain product knowledge as new enhancements are released
• Provide accurate and holistic feedback on team members’ performance
• Exemplify CARES core values

Senior Implementation Consultant, Clinical

Change Implementation Consultant – Lead IC

Customer Engineer – AV/UC

Implementation Specialist

Implementation Manager, Level 2

Implementation Manager