Enterprise Implementation Manager
MealSuite
PMP
Senior Implementation Consultant, Clinical
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as subject matter expert on the proper use of the Homecare Homebase application
- Lead clients through Discovery, Design, Build, and Test phases of implementation
- Guide customers toward established best practices
- Assist in making customizations to clinical content
- Support clients and internal team members throughout onsite and remote Deployment
- Communicate effectively and understand the customer’s needs, goals, and strategies
- Assist clients with the change management efforts
- Independently research customer inquiries
- Maintain product knowledge as new enhancements are released
- Provide accurate and holistic feedback on team members’ performance
- Exemplify CARES core values
Requirements
- Bachelor's degree in business or a related field or equivalent combination of some college and significant work experience
- 3+ years' experience in home health or hospice field
- Experience in customer service/support or training on software applications
- Demonstrated ability to analyze and solve complex problems and lead a team
- Ability to travel and/or support up to 50% in service of our clients across the country
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- Flexibility
- A company that gives back
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Homecare Homebase applicationcustomizations to clinical contentchange managementproblem analysissoftware training
Soft skills
communicationcustomer serviceleadershipteam collaborationresearch
Certifications
Bachelor's degree
