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Manager – Quality and Training
HealthriseManager responsible for overseeing Quality Audit (QA) program and training initiatives in healthcare operations. Leading domestic and global teams to ensure operational accuracy and compliance.
About the role
Key responsibilities & impact- Overseeing the Quality Audit (QA) program
- Managing QA system access and maintaining accuracy of the staff roster
- Leading documentation efforts including SOPs and training materials
- Providing leadership to both domestic and global teams
- Monitoring the accuracy and completeness of audit results
- Developing strategies to enhance audit processes, tools, and outcomes
- Overseeing the Atlas QA user access request process
- Ensuring documentation is accurate and reflective of current processes
- Tracking training rollout and compliance
- Communicating with senior leadership and department heads
- Facilitating collaboration across domestic and global teams
- Providing direct leadership to the domestic quality audit team
- Assigning and monitoring workloads
- Conducting regular performance reviews and team meetings
- Developing team members through coaching and mentoring
Requirements
What you’ll need- Bachelor's degree or minimum of 3 years' experience in healthcare operational management or a related role.
- Demonstrated leadership and team management skills with the ability to motivate and inspire others.
- Strong communication, interpersonal, and problem-solving abilities.
- Knowledge of healthcare revenue cycle operations and compliance requirements.
- Preferred CRCR (Certified Revenue Cycle Representative), CHFP (Certified Healthcare Financial Professional), or CQPA (Certified Quality Process Analyst) certification.
- Experience with Epic EHR.
Benefits
Comp & perks- Professional attire required when on camera during video calls
- Uses standard office equipment including computers and phones.
- All work must comply with HIPAA and applicable healthcare privacy regulations.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality auditSOPstraining materialsaudit processesperformance reviewsteam managementhealthcare revenue cycle operationscompliance requirementscoachingmentoring
Soft Skills
leadershipcommunicationinterpersonal skillsproblem-solvingmotivationinspirationcollaborationworkload managementteam developmentfacilitation
Certifications
CRCRCHFPCQPA