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RCM Success Manager
Healthcare Outcomes Performance Co. (HOPCo)RCM Success Manager serving as primary strategic partner for assigned markets and physician groups. Leading revenue cycle reviews and performance initiatives in healthcare revenue cycle management.
About the role
Key responsibilities & impact- Serve as the primary RCM strategic partner for assigned markets and physician groups
- Monitor and analyze key performance indicators including charge lag, denial rates, AR aging, AR >90 days, and net collection rate
- Lead monthly and quarterly revenue cycle reviews with market leadership and providers
- Identify root causes of revenue leakage and assist in developing corrective action plans
- Drive reduction in controllable denials through payer-specific analysis and operational collaboration
- Partner with cross-functionally with key revenue cycle stakeholders to proactively identify and resolve issues impacting revenue integrity and reimbursement performance.
- Support new market onboarding and RCM ASA integrations
- Escalate systemic issues to executive leadership with proposed solutions
- Participate in cross-functional revenue cycle initiatives and performance improvement projects
Requirements
What you’ll need- Minimum 5–7 years of progressive experience in healthcare revenue cycle management
- Experience working with physician practices, ambulatory surgery centers, or musculoskeletal service lines preferred
- Strong understanding of payer reimbursement methodologies including Medicare Advantage, Commercial, Medicaid, and Workers’ Compensation
- Advanced proficiency in Microsoft Excel and reporting tools
- Ability to manage multiple markets and priorities simultaneously
- BA or BS Degree preferred
- CPC, CPB, CRCR, or other revenue cycle certification preferred
Benefits
Comp & perks- Remote work environment
- Periodic travel to practice locations
- Frequent computer use and virtual meeting participation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue cycle managementkey performance indicatorspayer reimbursement methodologiescharge lag analysisdenial rates analysisAR aging analysisnet collection rate analysisoperational collaborationperformance improvement projectsroot cause analysis
Soft Skills
leadershipanalytical skillsproblem-solvingcommunicationcollaborationorganizational skillsmulti-taskingstrategic thinkingproactive approachissue resolution
Certifications
CPCCPBCRCR