Customer Success Specialist
Healthcare Outcomes Performance Co. (HOPCo)
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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About the role
- Responsible for responding to all customer requests via email or phone in a timely manner.
- Assist patients with clinical program enrollment and registration.
- Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels.
- Communicate with patients in a kind, patient, and empathetic manner.
- Create and promote a positive patient experience.
- Provide basic support to patients for smartphone application installation and activation.
- Assist patients with basic troubleshooting.
- Escalate product issues to appropriate team members.
- Fully investigates product issues to assist technical team in troubleshoot
- Utilize proper software and tools to maintain records and access technical information
- Accountable for all required record-keeping
- Collect, analyze, and report on support metrics.
- Participate in the creation and continuous improvement of documentation and processes
- Build relationships and foster teamwork with team members, leadership, and other departments.
- Maintain a HIPAA-compliant environment.
- Perform additional duties as assigned.
Requirements
- Prior experience in health care is preferred.
- Prior support experience is preferred
- Experience with and knowledge of smartphones and computer technology.
- Computer skills necessary to function in web applications and support software.
- Excellent communication and customer service skills.
Benefits
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
record-keepingtroubleshootingdata analysisweb applicationssupport software
Soft Skills
communicationcustomer serviceempathyproblem-solvingteamwork
Certifications
HIPAA compliance