Account Coordinator, Client Services

Health Plans, Inc.

Account Coordinator responsible for assisting in client services and plan implementation. Join a people-first company with a focus on health and innovation.

Posted 6/2/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

The Account Coordinator is responsible for assisting the Vice President of Client Services, Account Manager and Client Service Representative with the plan implementation for new clients.
Assisting with the handling of the overall servicing of account issues for existing clients.
For new clients, the Account Coordinator will assist the Account Manager and Client Service Representative in the coordination of the plan implementation by producing and compiling educational materials.
The Account Coordinator works closely with internal staff to communicate service issues and resolve claim payment issues.
Serves as the in-house client contact when the Account Manager and Client Service Representative are unavailable.
Assist with the coordination of implementing new groups and overall servicing of account issues for existing clients and brokers.
Produce educational materials and help resolve claims/service issues.
Provide administrative support to the Client Services department.
Notify internal staff of any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.

Requirements

What you’ll need

A high school diploma or equivalent education plus two years’ related work experience.
Willingness and availability to maintain a flexible schedule to participate in employee benefit fairs as requested which may begin and end prior to core business hours.
Must be able to travel within the New England area as required to participate in employee benefit fairs.
Ability to coordinate with management as effectively as with subordinates.
Ability to multitask efficiently and accurately.
Ability to prioritize and multitask effectively.
Communicates effectively, both verbally and in writing.
Ability to work both independently and as a member of the team.
Ability to anticipate and understand systems interactions.
Must be detailed, analytical and accurate.
Recognize the need for follow-thru and follow-up.
Ability to work within specified timeframe and meet deadlines.
Recognize and maintain confidentiality of work materials as appropriate.
Proficiency in Microsoft Office Suite including Word, Excel, Outlook, PowerPoint and Teams.

Benefits

Comp & perks

Medical, Dental and Vision and Prescription Drug Coverage
Fitness Reimbursement Benefit
Employee Assistance Program
Flexible Spending Account & Health Savings Account
401(k) and Quarterly Bonuses
Generous Paid-Time Off & Volunteering Opportunities
Educational Assistance & Professional Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

multitaskingcommunicationcoordinationanalyticalattention to detailindependenceteamworkprioritizationconfidentialityfollow-up