Team Lead, Account Coordinator

Health Plans, Inc.

Team Lead Account Coordinator at HPI overseeing implementation and client service for new and existing accounts. Supervising the Account Coordinator team within a healthcare-focused TPA environment.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for assisting with the coordination of the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Responsible for producing educational materials, resolving claims/service issues.
Responsible for providing administrative support to the Client Services department.
Responsible for assisting with the communication with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
Supervising and training the Account Coordinator team
Assigning projects to the Account Coordinator team
Working with the Director of Client Services and Vice President of Client Services to report escalations
Identifying areas of opportunity and areas of concern with the team
Tracking PTO for the team and maintaining a PTO tracker
Coordinating with the Vice President and Director to approve PTO for all Client Services staff, including Account Executives (AEs), Account Managers (AMs), and Account Coordinators (ACs)

Requirements

What you’ll need

High School Diploma or equivalent
Two or more years’ related work experience
Flexible schedule in order to participate in employee benefit fairs as requested
Must be able to travel within the New England area as required
Ability to coordinate with management as effectively as with subordinates
Ability to multitask efficiently and accurately
Ability to prioritize and multitask effectively
Communicates effectively, both verbally and in writing
Ability to work both independently and as a member of the team
Ability to anticipate and understand systems interactions
Must be detailed, analytical and accurate
Recognize the need for follow-thru and follow-up
Ability to work within specified timeframe and meet deadlines
Recognize and maintain confidentiality of work materials as appropriate
Experience in healthcare industry a plus
Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Benefits

Comp & perks

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the duties and responsibilities of the position.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

administrative supportclaims resolutionproject coordinationPTO trackingmultitaskinganalytical skillsdetail orientation

Soft Skills

communicationteamworksupervisiontrainingproblem-solvingtime managementflexibilityconfidentialityindependenceprioritization

Certifications

High School Diploma