Headway

Director

• Monitor and ensure the visibility and integrity of Headway's provider network by tracking key indicators of network health — including provider competency, compliance, and clinical quality — and maintaining clear organizational sight lines into network performance at scale
• Expand and lead the clinical education function: define the vision, develop quarterly roadmaps, secure resources, and oversee end-to-end execution of all provider education initiatives
• Develop targeted education and remediation programs that upskill Headway's 60,000+ providers on clinical standards, documentation quality, and regulatory compliance — translating network health insights into structured learning interventions that continuously raise the bar for care delivery
• Design and curate scalable learning experiences across the full provider lifecycle — clinical onboarding, continuing education (CE/CME), evidence-based practice training, documentation and billing education, and specialty skill-building curricula — developed in partnership with internal clinical experts and external thought leaders
• Manage the LMS and community platforms that serve Headway's provider network, ensuring seamless content delivery, learner tracking, credentialing, and engagement analytics at scale
• Build and sustain a connected provider community through educational programming (webinars, town halls, peer learning), and serve as an internal subject matter expert for provider-facing communications across teams
• Establish and own education KPIs — including engagement, learning outcomes, provider satisfaction, and clinical quality improvement — using data to continuously iterate on programs and partnering with the Research team to identify opportunities to publish on provider and patient outcomes
• Partner cross-functionally and influence senior leadership — work with Product, Engineering, Operations, and Marketing to embed education into the provider experience; make the case for resources that drive provider engagement, satisfaction, and clinical excellence; and navigate ambiguity in defining scope, success criteria, and long-term vision as this function scales

Director, Clinical Excellence and Education