Staff Product Designer, Provider CRM, Prospect Management

Headway

Staff Product Designer shaping Headway’s provider CRM and AI front desk for its mental healthcare platform. Defining prospect pipelines, scheduling automation, and provider workflows.

Posted 8/4/2026full-timeNew York City • California, New York, Washington • 🇺🇸 United StatesLead💰 $212,000 - $265,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive product design experience with a focus on CRM and AI-powered workflows, emphasizing systems-thinking across various user interactions and operational processes. Proficient in prototyping and visual design, ensuring high-quality deliverables that enhance user experience and engagement.

Highest-signal resume keywords

8+ Years Of Product Design ExperienceCRM ExperienceAI-Powered Workflow DesignStrong Visual And Interaction Design CraftPrototyping With Claude Code, Cursor, And MagicPatterns

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignAI Workflow DesignVisual DesignInteraction DesignFunnel AnalysisPrototypingSystems ThinkingOperational Product DesignConversational FlowsIntelligent Automation

Soft Skills

CollaborationProblem-SolvingSpeed In Production

Tools & Technologies

Claude.aiClaude CodeCursorMagicPatterns

Industry Keywords

Provider CRMProspect PipelinePatient CareDesign SystemMarketplaces

About the role

Key responsibilities & impact

Own the provider CRM experience from prospect contact through active patient care
Serve as design anchor for the Provider Sourced Patients pod, partnering with Product Management and Engineering
Define the client list as a prospect pipeline with stages, statuses, drop-off signals, and provider actions
Design an AI front desk and scheduling assistant for inquiries, booking, and follow-up
Define interaction patterns, trust signals, and automation boundaries for uncertain or incorrect AI behavior
Design experiences for different provider types without fragmenting the product
Use Claude.ai to clarify problems, understand data, and test assumptions
Prototype flows and information architectures with Claude Code, Cursor, and MagicPatterns
Partner with Product and Engineering on production decisions
Conduct provider research to validate solutions and understand prospect conversion and automation challenges
Contribute to the design system and share AI practices, prompts, and patterns with the design team

Requirements

What you’ll need

8+ years of product design experience
Significant experience with CRM, pipeline, operational, or marketplace products
Experience with real 0→1 product work
Ability to define product surfaces when requirements are not yet written
Ability to diagnose funnel drop-off and connect design changes to metrics
Systems-thinking ability across provider, prospect, patient, scheduling, and eligibility workflows
Experience designing agentic or AI-powered workflows, conversational flows, or intelligent automation
Strong visual and interaction design craft
Ability to produce polished, high-quality work at speed
Comfort with Claude Code, Cursor, and MagicPatterns for AI prototyping
Portfolio required
Authorization to work in the United States for any employer
Must disclose whether future visa sponsorship will be required

Benefits

Comp & perks

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year
Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development
Robust health and wellness benefits
Retirement savings
Meaningful ownership opportunities through equity