Medical Director – Medical Management, Client Partnerships
Quantum Health
Medical Director, Patient Safety
Headway
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $220,320 - $324,000 per year
Job Level
Lead
About the role
- Respond to High-Risk Clinical Events: Act as a trusted responder for complex and urgent patient safety concerns, providing real-time guidance to providers and internal teams to ensure safe and timely resolution.
- Develop Patient Safety Protocols and Workflows: Lead the creation, implementation, and refinement of scalable patient safety processes in partnership with Clinical Operations, Legal, and Compliance.
- Educate and Support Providers: Coach and train providers on risk safeguards, documentation best practices, and ethical care delivery to strengthen Headway’s provider network and promote clinical confidence.
- Strengthen Compliance and Risk Mitigation: Partner with cross-functional teams to ensure adherence to licensing, regulatory, and ethical standards across the provider network.
- Drive Continuous Quality Improvement: Analyze safety trends and root causes, and translate findings into system-level improvements that enhance quality, safety, and provider/patient experience.
Requirements
- You are a physician (MD) – have 5+ years of post-graduate clinical experience as a psychiatrist
- Demonstrated expertise in managing clinical risk or patient safety concerns, including crisis intervention or adverse event response
- Exceptional communication skills with the ability to document clearly, educate providers, and advise cross-functional teams
- Strong organizational and systems-thinking skills, with the ability to manage complex workflows and improve processes
- Comfort with Google Workspace (Docs, Sheets, Drive) and adaptability with new technology
- A proactive, solution-oriented mindset and the ability to thrive in a fast-paced environment
- Deep commitment to ethical, patient-centered care and continuous quality improvement
Benefits
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical risk managementpatient safety protocolscrisis interventionadverse event responsequality improvementsystems thinkingworkflow management
Soft skills
communicationeducationorganizational skillsproblem-solvingadaptabilityproactive mindset
Certifications
MD
