Business Operations Lead

Headway

Business Operations Lead at Headway driving complex operational initiatives for a scalable mental healthcare platform. Focusing on efficiency and quality in a fast-growing team.

Posted 5/11/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $105,400 - $155,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders.
Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain.
Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.
Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.

Requirements

What you’ll need

5-7 years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required.
You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.
You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows.
You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.
You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.
You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.
You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.

Benefits

Comp & perks

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproblem decompositionworkflow designprocess improvementmetrics developmentrisk assessmentsystem designscalability

Soft Skills

cross-functional collaborationcommunicationaccountabilitytransparencytrust buildingdecision makingadaptabilityinitiative