IT Manager
Customer.io
CloudJamfMacOS
IT Engineer
Headway
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $126,650 - $149,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Jamf
About the role
- Execute projects, both technically and organizationally, to tackle challenges as the company scales
- Oversee and maximize the usage of tools such as Slack and Jira/Atlassian suite
- Manage application security through routine audits and enforce best practices for access control
- Develop and uphold procedures for employee lifecycle management, especially onboarding and off-boarding processes
- Maintain documentation for all core applications and processes
- Address and resolve application-related incidents and service requests
- Work collaboratively with cross-functional teams to develop scalable automations across the company
- Serve as the builder and driver of dedicated in-house IT Engineering efforts
Requirements
- 5+ years experience working in a SaaS-based IT environment
- Subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy
- Skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs
- Value project management and plan work visibly and methodically
- Team player and welcome feedback with a growth mindset
- Stay up-to-date on the latest security and privacy best practices and requirements
- Experience with Okta, Lumos, Gmail, Slack, Google Workspace, Confluence, 1Password, Jira Service Desk, ZenDesk, Jira Projects, JAMF, InTune, ChromeOS, Kolide
Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year and Holiday Break between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application securityAPI integrationworkflow automationproject managementemployee lifecycle managementincident resolutionservice request management
Soft skills
collaborationstakeholder engagementsynthesis of solutionsmethodical planningteam playergrowth mindsetfeedback acceptance
