Customer Support

• Deliver on the Headway promise by effectively and empathetically helping providers and patients through issues
• Guide providers and patients one-on-one via email, live chat and phone
• Resolve ~40 provider/patient inquiries daily, Mon-Fri 9 AM - 6 PM (open to all US-based time zones), consulting available resources and team
• Troubleshoot and resolve operational and technical issues to make Headway feel like magic
• Continuously learn and upskill on Headway’s evolving product, services, and insurance practices
• Advocate for providers and patients by proactively surfacing frictions and proposing process and product iterations
• Work with team to elevate customer experience and implement new/improved solutions

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