Headway

Senior Partner Success Associate, Care Partnerships

Headway

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $124,000 per year

Job Level

Senior

About the role

  • Be responsible for the happiness of our care partners and clinicians
  • Create new strategies to engage with clinicians that refer to Headway
  • Support the team in preparing for executive meetings with partners
  • Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
  • Leverage data to generate insights and identify new opportunities for partnership growth
  • Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

Requirements

  • You have a minimum of 3+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
  • You bring deep exposure to health system or provider group models and economics
  • You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
  • You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
  • You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
  • You seek an environment that fosters individual growth through open-feedback and high-autonomy
  • You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare
Benefits
  • Equity compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingstrategic thinkingoperational excellenceproblem-solvingcollaborationcommunicationadaptabilitycustomer success managementdata analysisinsight generation