Senior Partner Success Associate, Care Partnerships

Headway

Senior Partner Success Associate enhancing relationships with healthcare providers at Headway. Engaging partners and leveraging data to improve partnership success.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $85,000 - $124,000 per yearWebsite

About the role

Key responsibilities & impact

Be responsible for the happiness of our care partners and clinicians
Create new strategies to engage with clinicians that refer to Headway
Support the team in preparing for executive meetings with partners
Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
Leverage data to generate insights and identify new opportunities for partnership growth
Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

Requirements

What you’ll need

You have a minimum of 3+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
You bring deep exposure to health system or provider group models and economics
You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
You seek an environment that fosters individual growth through open-feedback and high-autonomy
You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

Benefits

Comp & perks

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingstrategic thinkingoperational excellenceproblem-solvingcollaborationcommunicationadaptabilitycustomer success managementdata analysisinsight generation