Headway

Revenue Operations Associate

Headway

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,520 - $89,000 per year

About the role

  • Support a world class sales team by solving Salesforce cases and meeting our monthly SLA
  • Identify key opportunities for efficiencies within our systems
  • Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention, among others
  • Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate
  • Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team
  • Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms

Requirements

  • 1+ years of experience supporting Salesforce or a similar enterprise-level application
  • Experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users)
  • Experience managing a ticking system with a high-volume and diversity of requests (1,000 / month).
  • Interested in learning from an experienced team how to support Salesforce and best-in-class sales applications.
  • Dedicated to expanding your skill-set to manage projects and system changes.
  • Want to learn what world-class growth looks like.
  • Like collaborating with teams from technical and non-technical backgrounds and get energy from solving issues.
  • Self-starter, with the ability to distill complex problems into simple solutions.
  • Work hard, are a team player, and expect the best from yourself and team members.
  • Inherently curious and seek to understand the “why” of a request or issue.
  • Resourceful and lean on your past experiences to be successful, even if not directly related.
  • Knowledgeable and passionate about adhering to systems best practices and are not afraid to challenge others when clearly and concisely communicate project requirements, goals, and results that elicit action.
Benefits
  • Equity compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceLeandataChili PiperRevenue.ioautomationreportingrouting logicticketing system managementprocess analysisefficiency identification
Soft Skills
collaborationproblem-solvingself-startercuriosityresourcefulnessteam playercommunicationproject managementadaptabilitystakeholder support