Headway

Senior Employee Relations Business Partner

Headway

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $146,200 - $215,000 per year

Job Level

Senior

About the role

  • Lead the intake, documentation, and resolution of complex ER matters, partnering with Legal and HRBPs to ensure timely, fair, and Headway-aligned outcomes. Provide risk-aware counsel on performance management, conduct, and policy interpretation.
  • Own and evolve Headway’s accommodations process with a focus on empathy, compliance, and consistency. Act as the central point of contact for employees, managers, and external partners.
  • Support managers through performance documentation, difficult conversations, and disciplinary processes. Provide tools, templates, and guidance to increase consistency, reduce risk, and build capability.
  • Create and continuously improve scalable systems (case trackers, templates, workflows) to ensure clean documentation, audit readiness, and reduced administrative burden on HRBPs and managers.
  • Use ER and accommodations data to identify trends, surface systemic risks, and drive proactive solutions. Collaborate with HRBPs to shape people strategies informed by case patterns and employee sentiment.
  • Model Headway’s cultural principles and uphold our Olympic-level performance standards in every interaction. Navigate ambiguity with clarity, empathy, and values-aligned decision-making.

Requirements

  • Have 10+ years of experience in Employee Relations, HR, or employment law-focused roles, ideally in fast-paced or scaling environments.
  • Are skilled in handling complex ER matters with discretion, fairness, and sound judgment.
  • Understand the legal and human dimensions of workplace issues and can balance both in decision-making.
  • Are a systems thinker who builds scalable, repeatable processes that improve clarity, reduce risk, and enable others.
  • Are emotionally intelligent and values-driven, with a calm, steady presence during sensitive moments.
  • Operate with high ownership and follow-through, and take pride in getting the details right.
  • Communicate clearly and compassionately, with the ability to influence across stakeholders and functions.
  • Care deeply about fairness, inclusion, and supporting people through challenging situations with integrity and respect.
Benefits
  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Employee Relationsperformance managementpolicy interpretationaccommodations processcase trackingworkflow creationdata analysisrisk assessmentdocumentationaudit readiness
Soft skills
empathydiscretionsound judgmentsystems thinkingemotional intelligencevalues-drivenclear communicationinfluenceownershipattention to detail