Headway

Senior Manager, Strategy & Operations, Claims Pod

Headway

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $146,200 - $215,000 per year

Job Level

Senior

About the role

  • Ensure the operational excellence and scalability of the processes that support our Claims platform.
  • Design and build foundations for new 0-1 initiatives within the Operations function.
  • Collaborate cross-functionally with Product, Engineering, and other cross-functional processes to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.
  • Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.
  • Build and manage a growing team to achieve these objectives.

Requirements

  • 7-9+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
  • Use data as your first language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
  • Thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
  • Are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
  • Are a collaborator who proactively partners across teams while holding teams accountable for business results.
  • Seek an environment that fosters individual growth through open-feedback and high-autonomy.
  • Are a team builder that is passionate about growing and developing a team.
  • Are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare.
Benefits
  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
collaborationoperational excellencedata analysisproblem-solvingstrategic thinkingteam buildingaccountabilityadaptabilitycommunicationleadership