Own end-to-end pilot and launch execution across multiple concurrent deployments, including goal definition, readiness validation, go/no-go decisions, and the transition from pilot to full fleet production rollout.
Monitor device health and performance on a daily basis across all active pilots and production fleets, proactively identifying anomalies, failures, and performance degradation before they become critical blockers.
Provide clear, consistent visibility into device status and deployment health to stakeholders through dashboards, reports, and structured communications.
Track, report, and escalate issues promptly to the appropriate engineering, firmware, and operations teams, minimizing impact on launch timelines and ensuring rapid resolution of critical blockers.
Coordinate closely with engineering, QA, operations, firmware, and product teams to resolve issues, align on priorities, and maintain launch readiness across all active deployments.
Define and enforce launch readiness criteria, quality gates, and pilot success metrics to ensure reliable, repeatable deployment outcomes.
Drive the transition from manual, reactive monitoring and reporting processes to an automation-first approach, implementing standardized workflows, automated alerting, and scalable reporting systems.
Validate device stability, environmental reliability, and system performance before, during, and after deployments to support confident field operations.
Perform root cause analysis on deployment and device issues, driving preventative actions and long-term improvements to launch quality and operational resilience.

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field.
7+ years of experience in QA, device operations, launch management, or a related field with meaningful exposure to hardware, embedded systems, or IoT product environments.
Experience managing multiple concurrent pilots, launches, or deployment workstreams in fast-paced environments.
Hands-on experience monitoring and troubleshooting connected devices, embedded systems, or fleet-scale hardware in production.
Strong proficiency in building or improving operational processes, dashboards, alerting systems, and automated monitoring workflows.
Solid understanding of CI/CD pipelines, release processes, and automation-first QA methodologies.
Demonstrated ability to translate complex technical issues into clear, actionable stakeholder communications.
Strong cross-functional collaboration skills with experience working across engineering, firmware, product, and operations teams.

Benefits

Options for medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
401(k) with 3% company matching
Unlimited PTO
Daily catered lunches in our San Francisco office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

QAdevice operationslaunch managementmonitoringtroubleshootingembedded systemsIoTCI/CD pipelinesautomation-first QA methodologiesroot cause analysis

Soft Skills

stakeholder communicationscross-functional collaborationproblem-solvingorganizational skillsproactive identificationreportingissue escalationgoal definitionquality gates enforcementtransition management

Certifications

Bachelor’s degree in Computer ScienceMaster’s degree in Computer Science