Senior Director of Sales, Customer Success
Hayden AI
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $152,267 - $247,434 per year
Job Level
About the role
- Own East Coast territory strategy and execution, delivering on annual revenue targets through new logo acquisition, expansion, renewal, and lifecycle growth.
- Develop and execute a multi-year territory plan aligned to Hayden AI’s broader strategic growth objectives.
- Partner with the CGO to develop and execute overall revenue goals, market prioritization, pricing strategy, and strategic growth initiatives.
- Own top-line KPIs including revenue forecasting, pipeline health, net new revenue, and churn performance.
- Provide structured weekly and monthly revenue insights to executive leadership.
- Lead disciplined pipeline management across long government sales cycles.
- Own the customer lifecycle from prospect through long-term partnership.
- Ensure successful transition from pilot to contract, and from initial deployment to expansion.
- Drive renewals and alignment on contracting and payment terms.
- Oversee customer health metrics including NPS and account performance indicators.
- Lead account planning strategy, including executive relationship mapping and long-term expansion pathways.
- Identify strategic growth opportunities within existing accounts, including ARR growth and deployment scale.
- Serve as a subject matter expert on transit operations, bus lane enforcement, curb management, and municipal parking ecosystems.
- Engage C-level and senior agency leadership in consultative discussions focused on safety, operational efficiency, and community impact.
Requirements
- Bachelor’s degree in Business, Marketing, or related field.
- 10+ years of enterprise sales experience with significant focus on state and local government customers.
- Demonstrated success closing complex multi-million-dollar deals with long procurement cycles.
- Experience owning a full customer lifecycle including expansion and renewals.
- Deep familiarity with transportation agencies, transit operations, or municipal parking systems.
- Experience selling integrated hardware and software solutions in regulated or infrastructure-focused industries.
- Proven track record of exceeding revenue targets.
- Strong executive presence and ability to engage senior agency leadership.
- Experience managing or mentoring high-performing sales or revenue teams.
Benefits
- Options for medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- 401(k) with 3% company matching
- Unlimited PTO
- Daily catered lunches in our San Francisco office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise salesrevenue forecastingpipeline managementcustomer lifecycle managementaccount planningcontract negotiationmulti-million-dollar deal closingintegrated hardware and software solutionsrevenue target achievementsales team management
Soft Skills
executive presenceconsultative engagementleadershipstrategic thinkingrelationship buildingcommunicationmentoringanalytical skillsproblem-solvingcollaboration
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Marketing