Field Service Engineer

Havis, Inc.

Field Service Engineer providing expert technical support for Havis' innovative mobility solutions. Assessing equipment performance and delivering customer-focused technical assistance.

Posted 7/7/2026full-timePlymouth • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Provide expert on-site and remote technical support, including system analysis, issue qualification, and resolution guidance.
Diagnose problems, identify contributing factors, determine root cause, and recommend corrective actions.
Record all customer-reported concerns and escalate to engineering and/or product teams when necessary.
Create and maintain user guides, FAQs, service bulletins, and knowledge-base articles.
Analyze returns, failure rates, and performance trends to identify improvement opportunities.
Assist with customer engagement, project planning, product placement, and application feasibility assessment.
Evaluate Havis equipment and components to assess functionality, performance, and compatibility across the entire product life-cycle: Interpret and communicate requirements related to power, connectivity, and performance.
Develop and document procedures for system set-up, configuration, software/firmware integration, and driver requirements for product testing and deployment.
Identify and communicate product limitations, design constraints, and non-conformance with industry standards.
Define installation, configuration, and application support requirements across mechanical, electrical and software components.

Requirements

What you’ll need

Advanced knowledge of electrical/electronic systems, power management, and computing platforms.
Demonstrated expertise in troubleshooting and resolving technical issues (both theoretical and hands-on).
Strong technical writing skills with the ability to translate complex concepts into clear, actionable documentation.
Excellent problem-solving skills with a detail-oriented and results-driven mindset, particularly under time-sensitive conditions.
Strong communication skills (verbal and written).
Proven ability to manage customer relationships and deliver a positive customer experience.
Ability to work independently, prioritize tasks, and make sound decisions.
Willing to travel 25%, including occasional international travel.

Benefits

Comp & perks

Health, Dental, Vision and 401(k) Plan with employer match
100% employer paid STD, LTD and Life & ADD benefits
Generous paid time off (PTO) and holiday benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

System AnalysisIssue QualificationRoot Cause AnalysisSoftware/Firmware IntegrationInstallation and Configuration SupportPerformance Trend AnalysisDocumentation DevelopmentProduct Testing ProceduresPower ManagementConnectivity Assessment

Soft Skills

Excellent Communication SkillsDetail-Oriented MindsetResults-Driven ApproachIndependent Work AbilityPrioritization Skills