IT Support

• Act as the initial point of contact for client technical issues.
• Provide onsite and remote technical support to business clients for desktops, laptops, and basic network issues.
• Respond to service tickets, phone calls, and emails; diagnose and resolve Level 1 issues efficiently.
• Maintain clear, professional communication to gather problem details and provide timely updates and resolutions.
• Perform root cause analysis and develop sustainable solutions to recurring technical problems.
• Administer and maintain Windows Servers, Active Directory, Microsoft 365, DNS, DHCP, and group policies.
• Manage virtualization environments (Hyper-V, VMware), backup solutions, and endpoint security tools.
• Ensure proactive system updates, patching, and monitoring for client environments.
• Configure and troubleshoot firewalls, switches, routers, and wireless infrastructure.
• Support secure remote access solutions (VPNs), VLANs, and internal/external networking issues.
• Lead or assist with IT projects including migrations, infrastructure deployments, and system upgrades.
• Provide onsite support for installations, escalations, and project execution as needed.
• Maintain proactive communication with clients, offering guidance, progress updates, and documentation.
• Mentor junior technicians and provide internal support for skill development.

Business IT Support Specialist

Business IT Support Specialist

IT Helpdesk Specialist

AVP, Audit Manager – Technology

Internal Audit Manager – Regulatory Compliance