Telecare Field Representative

Hato Hone St John

Telecare Field Representative for Hato Hone St John providing customer support with medical alarms. Role involves building relationships, technical support, and promoting services in community settings.

Posted 7/22/2026full-timeRemote • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while building trusting relationships and providing technical support for monitored alarm systems. Capable of managing multiple tasks effectively and responding promptly to emergency situations.

Highest-signal resume keywords

Customer-Facing ExperienceTechnical Problem-Solving SkillsTime ManagementEmpathyFull New Zealand Driver Licence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPersonal ResilienceOrganisational SkillsAdaptability

Tools & Technologies

Monitored Alarm Systems

Certifications & Qualifications

Full New Zealand Driver Licence

Industry Keywords

Customer CareEmergency AlertsTroubleshootingCommunity EventsService Promotion

About the role

Key responsibilities & impact

Building positive, trusting relationships with those who rely on medical alarms
Demonstrating and installing monitored alarm systems, ensuring customers feel confident using them
Providing top-notch customer care, including servicing and troubleshooting alarm equipment
Promoting services at community events and group demonstrations
Responding promptly to emergency alerts and coordinating appropriate assistance

Requirements

What you’ll need

Experience in a customer-facing role
Strong empathy and personal resilience
Good technical and problem-solving skills
Ability to manage multiple tasks and adapt to change
Excellent time management and organisation skills
A full New Zealand driver licence with strong driving confidence

Benefits

Comp & perks

Employees can work remotely
Participation in an on-call roster every eight weekends, with allowances provided
Embrace diversity, welcoming everyone to bring their authentic selves to work
Value unique perspectives, fostering inclusivity to better serve communities