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Customer Care Specialist DACH – Freelancer, Working Student, Fixed-term Contract
Hashtag YouCustomer Care Specialist providing support for German-speaking clients at #You. Handling inquiries via chat, email, and social media while optimizing internal processes for a better customer experience.
About the role
Key responsibilities & impact- You are the first point of contact for our German-speaking community — whether it’s product advice, a complaint, or a simple question
- With quick, friendly replies via chat, email, and social media, you put a smile on our customers’ faces
- You bring fresh ideas to our internal processes and help continuously improve them
- Together with our shipping partners, you make sure logistical hurdles are resolved quickly
Requirements
What you’ll need- Fluent German and basic English (English is our company language)
- Excellent communication skills, empathy, and a positive attitude — you enjoy interacting with people and will be the connection to our customers from day one
- Patience and understanding, even in stressful situations — you want to genuinely convince every customer and enjoy finding suitable solutions
- Hands-on mentality, structured working style, and an eye for detail
- Interest in Home & Living and, ideally, an affinity for social media
- Availability: As a freelancer, working student, or temporary contract worker, you should ideally be available for 20 hours per week during the period from October 15 or November 1 until December 31, 2026
Benefits
Comp & perks- Remote work: You can work from anywhere in Germany (freelancers may also work from abroad)
- Exciting projects and highly motivated, international team members
- We place great value on feedback in all directions
- We rely on digital communication
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudePatienceUnderstandingStructured Working StyleAttention to Detail