Semiconductor Support Technician

Harte Hanks

Semiconductor Support Technician providing technical support via phone and email for semiconductor products. Collaborating with customers and teams to resolve technical issues and enhance customer experience.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer support for Semiconductor Products, with strong analytical skills and the ability to communicate complex technical information effectively to diverse audiences. Proven experience in managing customer inquiries and maintaining relationships across various levels within the organization.

Highest-signal resume keywords

AAS Degree In ElectronicsTechnical Customer Service ExperienceUnderstanding Of Schematics/DatasheetsAnalytical SkillsOral And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSemiconductor Device FunctionalityProblem ResolutionCustomer Inquiry AnalysisTechnical Documentation Interpretation

Soft Skills

Personal OrganizationTime ManagementMulti-taskingRelationship BuildingCross-collaboration

Tools & Technologies

Support SystemsCustomer Support Tools

Industry Keywords

Semiconductor IndustryCustomer SupportCall Center EnvironmentVARsEngineers

About the role

Key responsibilities & impact

Provide technical support for customers on Semiconductor Products via phone and email
Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem
Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution
Review of open customer issues daily, updating our customers on the status of their escalated cases
Help customers gain understanding of products and navigation through support website and on-line customer forums
Cross-collaboration through multiple teams to work towards a common goal
Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives. This may include verbal interaction with: Engineers, Distributors, Business owners in multiple industries, and VARs.

Requirements

What you’ll need

AAS degree in Electronics
Demonstrate detailed understanding of schematics/ datasheets for semiconductor device functionality i.e., multimedia, power, connectivity, and sensing technologies.
A high level of analytical skills; ability to analyze and interpret technical inquiries
Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer product support and feedback.
Ability to communicate in writing, through email, reports, or orally, product service matters to highly varied audiences from the least technical customer to the most experienced carrier service manager.
The ability to read, interpret, simplify, and create understanding of technical product information from technical descriptions and documents to create clarity, ease of understanding and customer satisfaction of product services and performance.
Ability to multi-task and prioritize job requirements
Strong personal organization skills and time management
Equivalent work experience or related training
Minimum of 2+ years’ experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices Customer support call center environment is a plus
Must be detailed and process oriented.

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Pet Insurance, free legal services, employee discount programs, and more…