Bilingual, Spanish Customer Care Team Member

Harte Hanks

Bilingual Customer Care Team Member providing inbound support for healthcare clients. Assisting callers with inquiries and maintaining quality standards in customer care operations.

Posted 4/16/2026full-timeRemote • Florida, Kansas, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with proper grammar and spelling
Gain an understanding of plans, their benefits, and features
Assist prospects and members with questions about health insurance benefits
Provide informational brochures via mail or email
Acquire caller and enrollment related information and input data into multiple tools accurately
Maintain a 90% call quality average
Deploy speak and spell methodology using the phonetic alphabet
Provide optimal consumer experience by effective listening and communication skills
Maintain our high standard of professionalism and conduct

Requirements

What you’ll need

Ability to communicate through verbal and written English and Spanish fluently
Strong customer service and data entry skills
Analytical thinking, excellent listening skills, and attention to detail
Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
Multi-tasking (typing while navigating different interfaces and talking)
Availability to work flexible shifts including holidays, weekends, and evenings
1 year or more inbound call center experience preferred
Prior medical or health insurance experience preferred
Knowledge of medical terminology helpful
Comfortable with constructive feedback and willing to improve

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance, discounted legal services, employee discount programs, and more…

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryanalytical thinkingmedical terminologycall quality maintenancephonetic alphabet usagemulti-taskingcomputer application troubleshooting

Soft Skills

customer servicelistening skillsattention to detaileffective communicationprofessionalismflexibilityconstructive feedback receptiveness