Harte Hanks

Bilingual, Spanish Customer Care Team Member

Harte Hanks

full-time

Posted on:

Location Type: Remote

Location: Florida • Kansas • United States

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Job Level

Junior

About the role

  • Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills with proper grammar and spelling
  • Gain an understanding of plans, their benefits, and features
  • Assist prospects and members with questions about health insurance benefits
  • Provide informational brochures via mail or email
  • Acquire caller and enrollment related information and input data into multiple tools accurately
  • Maintain a 90% call quality average
  • Deploy speak and spell methodology using the phonetic alphabet
  • Provide optimal consumer experience by effective listening and communication skills
  • Maintain our high standard of professionalism and conduct

Requirements

  • Ability to communicate through verbal and written English and Spanish fluently
  • Strong customer service and data entry skills
  • Analytical thinking, excellent listening skills, and attention to detail
  • Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
  • Multi-tasking (typing while navigating different interfaces and talking)
  • Availability to work flexible shifts including holidays, weekends, and evenings
  • 1 year or more inbound call center experience preferred
  • Prior medical or health insurance experience preferred
  • Knowledge of medical terminology helpful
  • Comfortable with constructive feedback and willing to improve
Benefits
  • Group Health and Wellness (Medical, Dental, and Vision)
  • Health Savings Account (HSA)
  • Educational Assistance
  • Voluntary plans, including critical illness, accident, and hospitalization
  • 401k plan with Company Match and Roth contributions with immediate vesting
  • Pet Insurance, discounted legal services, employee discount programs, and more…
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryanalytical thinkingmedical terminologycall quality maintenancephonetic alphabet usagemulti-taskingcomputer application troubleshooting
Soft Skills
customer servicelistening skillsattention to detaileffective communicationprofessionalismflexibilityconstructive feedback receptiveness