Harte Hanks

Customer Care Team Member

Harte Hanks

full-time

Posted on:

Location Type: Remote

Location: Florida • Kansas • United States

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About the role

  • Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
  • Ask probing questions and use critical thinking to determine root cause of the issue
  • Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
  • Compose professionally written emails and follow proper escalation procedures
  • Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Requirements

  • Clear and understandable communication through verbal and written English
  • Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
  • Smartphone for two-factor authentication
  • Your own desktop or laptop computer with Windows 10 or 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
  • Attached or embedded webcam on your personal device
  • Wired USB headset
  • Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)
  • High school diploma or equivalent
  • Must pass all assessments, system, and background checks
Benefits
  • Group Health and Wellness (Medical, Dental, and Vision)
  • Health Savings Account (HSA)
  • Educational Assistance
  • Voluntary plans, including critical illness, accident, and hospitalization
  • 401k plan with Company Match and Roth contributions with immediate vesting
  • Pet Insurance, discounted legal services, employee discount programs, and more…
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportbillingcustomer servicetroubleshootingcritical thinkingdocumentationescalation proceduresweb-based toolscommunicationproblem-solving
Soft Skills
empathypatienceclear communicationguidanceeducationprofessional writingactive listeningadaptabilityinterpersonal skillscustomer engagement
Certifications
high school diplomaequivalent