Customer Care Team Member

Harte Hanks

Customer Care Team Member providing remote support for entertainment and tech issues. Engage with customers through troubleshooting and service inquiries via multiple web-based tools.

Posted 4/16/2026full-timeRemote • Florida, Kansas, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
Ask probing questions and use critical thinking to determine root cause of the issue
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
Compose professionally written emails and follow proper escalation procedures
Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Requirements

What you’ll need

Clear and understandable communication through verbal and written English
Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
Smartphone for two-factor authentication
Your own desktop or laptop computer with Windows 10 or 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
Attached or embedded webcam on your personal device
Wired USB headset
Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)
High school diploma or equivalent
Must pass all assessments, system, and background checks

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance, discounted legal services, employee discount programs, and more…

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportbillingcustomer servicetroubleshootingcritical thinkingdocumentationescalation proceduresweb-based toolscommunicationproblem-solving

Soft Skills

empathypatienceclear communicationguidanceeducationprofessional writingactive listeningadaptabilityinterpersonal skillscustomer engagement

Certifications

high school diplomaequivalent