Mid-Level Product and Service Designer

Harambee Youth Employment Accelerator

Mid-Level Product and Service Designer at Harambee focused on user-centred design solutions to improve access for young people. Collaborating in a purpose-driven environment to enhance products and services.

Posted 6/1/2026full-timeJohannesburg • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Work closely with stakeholders, young people, and employers to improve products and services
Design solutions that increase access to opportunities for young people
Contribute to seamless experiences across user journeys
Develop personas, journeys, wireframes, and prototypes
Test and iterate designs based on user feedback
Collaborate with analysts and developers on requirements
Maintain design standards and best practices
Support senior designers on larger initiatives
Stay current with design trends and tools
Conduct user research and engage with stakeholders to inform design decisions
Collaborate to define and refine product and service requirements
Understand relevant tools and systems to inform practical design solutions
Synthesize research and data into actionable design artefacts
Track design success through metrics and iterate to improve outcomes
Contribute to maintaining and enhancing products and services
Plan and take ownership of design tasks within projects
Collaborate effectively with cross-functional teams
Communicate design ideas and decisions clearly to stakeholders
Manage delivery and stay accountable for progress
Continuously grow your design craft and stay updated with best practices
Create wireframes, prototypes, and components aligned to design systems

Requirements

What you’ll need

A recognized tertiary qualification in either: Design, User Experience (UX), Informatics, Web, Product, Visual, Multimedia or a related field.
3+ years of work experience in an agile product design environment, responsible for the creation of a range of design artifacts.
Proven track record of exceptional quality delivery and cross-team collaboration.
Knowledge in human-centered design, iterative design or other problem-solving methodologies.
Proficiency in design systems, using tools such as Figma and Miro, and applying AI-supported workflows for design, ideation, and effective stakeholder and developer collaboration and handover.
Experience or exposure to the following tools, platforms, or contexts is beneficial, though not mandatory: Canva, Analytics and reporting tools such as Looker, Looker Studio, and Power BI, Marketing and communication platforms, including HubSpot and SendGrid, Content Management Systems (CMSs) and website builders such as Webflow, React-based web applications, Operational platforms, for example call centre management tools such as Genesys.

Benefits

Comp & perks

Growth: You’ll continue to develop your craft alongside experienced designers in a supportive, learning-focused environment.
Collaboration: Work with passionate, purpose-driven teams who care deeply about solving complex challenges together.
Purpose: Be part of a mission-led organisation creating meaningful, long-term change in South Africa.
Inclusive Environment: We are committed to creating a diverse and inclusive workplace where everyone feels valued and able to contribute.
Accessibility: We strongly encourage applications from people living with disabilities and are committed to providing an accessible and supportive recruitment process.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user experience (UX) designhuman-centered designiterative designdesign systemswireframingprototypinguser researchdesign artifactsagile product designAI-supported workflows

Soft Skills

collaborationcommunicationstakeholder engagementproblem-solvingaccountabilitydesign thinkingcreativityadaptabilityownershipcross-functional teamwork

Certifications

tertiary qualification in Designtertiary qualification in User Experience (UX)tertiary qualification in Informaticstertiary qualification in Webtertiary qualification in Producttertiary qualification in Visualtertiary qualification in Multimedia