Senior Product and Service Designer

Harambee Youth Employment Accelerator

Senior Product and Service Designer at Harambee focusing on creating user-centered designs that positively impact youth employment. Collaborating across teams to deliver compelling products and services.

Posted 4/26/2026full-timeCape Town • 🇿🇦 South AfricaSeniorWebsite

About the role

Key responsibilities & impact

Work closely with business and young people to identify new product opportunities and improve existing products and services.
Design solutions that drive impact and increase the likelihood of young people finding learning and earning opportunities near them.
Work across different channels and touchpoints to co-create the best engagement interventions for young people at each stage of their journey.
Use human-centered design principles and tools to develop actionable artefacts — personas, user journeys, wireframes, and prototypes.
Work closely with analyst and development teams to turn design requirements into clear specifications documents.
Set design and experience standards, building on existing interface elements to raise the overall quality across our products and services.
Lead and conduct user research activities — including interviews, contextual inquiry, and surveys — synthesising findings into actionable design recommendations.
Plan and facilitate usability testing sessions to validate design decisions, identify friction points, and refine solutions before and after release.
Define success metrics for design initiatives and track performance post-launch, using data and feedback to iterate and continuously improve products and services.
Build design thinking capability throughout the business and with external partner organisations through thought leadership, facilitation of collaborative workshops, and active participation in the broader design and social impact community.
Mentor mid-level and junior designers, actively contributing to a culture of craft and excellence within the team.

Requirements

What you’ll need

A recognised tertiary qualification in Design, UX, Informatics, Web, Product, Visual, Multimedia, or a related field.
5-7+ years of experience in an agile product design environment, with a portfolio of design artefacts to show for it.
Proven track record of exceptional quality delivery and cross-team collaboration.
Strong knowledge of human-centered design, iterative design, or other problem-solving methodologies.
Experience leading projects within a design team and supporting younger designers.

Benefits

Comp & perks

Impactful Work: Every design decision you make contributes to real change — helping young people access learning and earning opportunities.
High Engagement: Our culture is built on trust, open communication, and a shared commitment to continuous improvement.
Collaborative Environment: You'll work alongside passionate colleagues and partners who share your drive for meaningful impact.
Amazing Culture: We celebrate diversity, champion inclusion, and foster a flexible, supportive environment where great design can thrive.
Growth: At Harambee, we invest in our people. Your development matters as much as your output.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

human-centered designuser researchpersonasuser journeyswireframesprototypesusability testingdesign thinkingagile product designiterative design

Soft Skills

collaborationmentoringfacilitationleadershipcommunicationproblem-solvingcreativitycritical thinkingadaptabilitycultural awareness

Certifications

tertiary qualification in Designtertiary qualification in UXtertiary qualification in Informaticstertiary qualification in Webtertiary qualification in Producttertiary qualification in Visualtertiary qualification in Multimedia