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HackerRank

Customer Account Manager – SMB

HackerRank

Customer Account Manager optimizing customer utilization of HackerRank's platform for hiring and talent development. Driving partnerships and overseeing renewals and revenue growth in a hybrid role.

Posted 7/9/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS sales, account strategy development, and customer relationship management to drive adoption and growth. Proficient in managing customer health and ensuring seamless renewals through proactive engagement and strategic advisory.

Highest-signal resume keywords
B2B SaaS Sales ExperienceAccount Strategy DevelopmentCustomer Relationship ManagementCustomer Health ManagementStrategic Advisory

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ResilienceProblem SolvingCustomer-Centric ApproachCuriosity
Industry Keywords
Book of Business StrategyCustomer EngagementTalent DevelopmentExecutive RelationshipsForecastingPipeline VisibilityRenewalsExpansion

About the role

Key responsibilities & impact
  • Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
  • Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
  • Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
  • Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
  • Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
  • Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Requirements

What you’ll need
  • 3+ years of sales experience with B2B SaaS companies.
  • Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
  • Curious and customer-centric. You seek to deeply understand goals, challenges, and industry trends.

Benefits

Comp & perks
  • Flexible work arrangements