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Customer Account Manager – SMB
HackerRankCustomer Account Manager optimizing customer utilization of HackerRank's platform for hiring and talent development. Driving partnerships and overseeing renewals and revenue growth in a hybrid role.
About the role
Key responsibilities & impact- Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
- Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
- Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
- Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.
Requirements
What you’ll need- 3+ years of sales experience with B2B SaaS companies.
- Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
- Curious and customer-centric. You seek to deeply understand goals, challenges, and industry trends.
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResilienceProblem SolvingCustomer-Centric ApproachCuriosity