Customer Account Manager
HackerRank
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
- Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
- Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
- Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.
Requirements
- You bring 3+ years in partnering with Fortune 500 companies.
- Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
- Curious and customer-centric. You seek to gain a deep understanding of goals, challenges, and industry trends.
- Ability to articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams.
- Collaborative mindset; work seamlessly across Customer Success, Product, and Sales.
- Familiarity with developer hiring or technical assessments (preferred).
- Skill in engaging HR/Talent and Technical decision-makers to align hiring and workforce planning goals.