After-Sales Specialist, Spare Parts, Customer Support
Hörmann
full-time
Posted on:
Location Type: Hybrid
Location: Karlsfeld • Germany
Visit company websiteExplore more
Job Level
About the role
- Technical support and handling of after-sales services
- Identification and selection of suitable spare part components
- Analysis of failure patterns and assessment of possible causes
- Coordination of repairs, replacement units and service calls
- Spare parts management including requirements planning and maintenance of framework contract price lists
- Preparation of quotes and orders as well as complete order processing in SAP
- Documentation of complaints in JIRA Service Desk
- Support with inventory, quality rounds and process optimizations
- Maintenance of customer contacts and occasional representation of management
Requirements
- Completed commercial or technical training
- Strong technical understanding, ideally in the areas of electronics, IT systems or mechatronics
- Good knowledge of electronic components
- Experience in spare parts or service handling of technical products is an advantage
- Knowledge of logistics and warehousing processes
- Confident use of MS Office and SAP
- Ability to analyze error descriptions and draw technical conclusions
- Structured, independent and solution-oriented working style
- Strong communication skills and negotiation confidence in dealing with customers
- Very good German and English skills, both written and spoken
Benefits
- Interesting working environment
- Long-term secure workplace
- Structured onboarding
- Room for individual training and development
- Convenient road access
- Mid-sized company structures
- Flat hierarchies
- Short decision-making paths
- Vibrant company culture
- Joint after-work events
- Employee discount program for numerous services and products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportfailure analysisspare parts managementorder processinglogistics processeswarehousing processeselectronic components knowledgemechatronicsIT systems knowledgeprocess optimization
Soft Skills
strong communication skillsnegotiation confidencestructured working styleindependent working stylesolution-oriented working style
Certifications
completed commercial trainingcompleted technical training