After-Sales Specialist, Spare Parts, Customer Support
Hörmann
full-time
Posted on:
Location Type: Hybrid
Location: Karlsfeld • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- Technical support and handling of after-sales services
- Identification and selection of suitable spare part components
- Analysis of failure patterns and assessment of possible causes
- Coordination of repairs, replacement units and service calls
- Spare parts management including requirements planning and maintenance of framework contract price lists
- Preparation of quotes and orders as well as complete order processing in SAP
- Documentation of complaints in JIRA Service Desk
- Support with inventory, quality rounds and process optimizations
- Maintenance of customer contacts and occasional representation of management
Requirements
- Completed commercial or technical training
- Strong technical understanding, ideally in the areas of electronics, IT systems or mechatronics
- Good knowledge of electronic components
- Experience in spare parts or service handling of technical products is an advantage
- Knowledge of logistics and warehousing processes
- Confident use of MS Office and SAP
- Ability to analyze error descriptions and draw technical conclusions
- Structured, independent and solution-oriented working style
- Strong communication skills and negotiation confidence in dealing with customers
- Very good German and English skills, both written and spoken
Benefits
- Interesting working environment
- Long-term secure workplace
- Structured onboarding
- Room for individual training and development
- Convenient road access
- Mid-sized company structures
- Flat hierarchies
- Short decision-making paths
- Vibrant company culture
- Joint after-work events
- Employee discount program for numerous services and products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportfailure analysisspare parts managementorder processinglogistics processeswarehousing processeselectronic components knowledgemechatronicsIT systems knowledgeprocess optimization
Soft skills
strong communication skillsnegotiation confidencestructured working styleindependent working stylesolution-oriented working style
Certifications
completed commercial trainingcompleted technical training