Director, Issue Management

GuideWell Source

Florida Blue health insurance director leading enterprise issue management and process improvement. Governing systemic issue resolution, operational KPIs, cross-functional change, and leadership development.

Posted 8/15/2026full-timeJacksonville • Florida • 🇺🇸 United StatesLead💰 $126,000 - $204,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning, issue management, and operational processes within the health insurance sector. Proven ability to lead cross-functional teams, develop business plans, and ensure compliance with regulations while driving continuous improvement initiatives.

Highest-signal resume keywords

Strategic PlanningIssue ManagementOperational ProcessesCompliance RequirementsCustomer Experience Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Plan DevelopmentTactical Plan ExecutionProcess ImprovementKPI Performance ReportingRoot Cause AnalysisProject Portfolio ManagementControls DevelopmentHealth Insurance KnowledgeIssue ResolutionTalent Development

Soft Skills

CoachingLeadershipCommunicationCollaborationStakeholder Engagement

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Health BusinessComplianceLegal BackgroundCommercial Market SegmentGovernment Market SegmentHealth ProductsAncillary ProductsOperational HealthContinuous ImprovementVisual Management Systems

About the role

Key responsibilities & impact

Facilitate and lead strategic planning for provider servicing, engagement, and enablement
Lead, direct, and manage multiple business function areas
Formulate and implement issue management strategies
Identify and communicate medical cost management initiatives
Define and lead a multi-tier issue management organization
Own the systemic issue pipeline and ensure recurring and high-impact issues are identified, root-caused, documented, and resolved
Govern continuous improvement and visual management systems, including daily huddles, tier boards, standard work documentation, and process adherence
Drive cross-functional and upstream accountability and close upstream process changes with stakeholders
Represent issue management priorities in cross-functional forums
Report operational health, KPI performance, issue trends, and outsourced partner performance to enterprise leadership
Build organizational capability through coaching, talent development, and succession planning

Requirements

What you’ll need

6+ years of related work experience in health business, compliance and legal background, customer experience management, or issue resolution and process improvement
3+ years of direct supervisory/management experience
Related Bachelor’s degree or additional related equivalent work experience
Experience developing and executing strategies, business plans, and tactical plans
Knowledge of operational processes for the health insurance business
Experience developing and executing business tactical plans in compliance with laws and regulations
Strong knowledge of Commercial and Government market segments, health and ancillary products, and compliance requirements
Preferred: experience overseeing work activities and delivering results across external parties
Preferred: ability to develop and oversee project portfolios and process improvement programs
Preferred: experience developing and overseeing effective controls
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to travel to multiple locations for meetings, events, and conferences
Ability to perform sedentary work and occasionally exert up to 10 pounds of force

Benefits

Comp & perks

Medical, dental, vision, life and global travel health insurance
Short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off
Volunteer time off
10 holidays and 2 well-being days
Additional voluntary benefits
Comprehensive wellness program
Competitive pay
Opportunities for incentive or commission compensation
Annual reviews with pay for performance considerations for base pay increases