Business Operations Analyst

GuideWell Source

Business Operations Analyst supporting WebTPA's clinical department with data analysis and operational improvement. Collaborate with teams and leadership to enhance client services and streamline processes.

Posted 6/19/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide analysis and reporting to support the clinical department within Communitas:
Primary focus on continuous improvement to support needs and demands of clients.
Update process and procedures and overall administrative tasks.
Assist with clinical implementation as requested by Leadership.
Support training initiatives and tasks as needed within Communitas.
Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis.
Address points of escalation by identifying root cause and analysis related to the day-to-day operations within Communitas.
Generate reports and data to identify trends and strategically partner with department leaders with a focus on current triggers including processes, procedures, and impact.
Enable growth and capabilities through streamlining processes and systems.
Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions.

Requirements

What you’ll need

4+ years related work experience.
Bachelor’s degree in Business Administration or related degree. Additional related equivalent work experience may substitute.
Advanced reporting skills and significant experience working in Microsoft Word, Excel, and PowerPoint.
Ability to multitask, prioritize responsibilities, and take initiative with current projects.
Demonstrated flexibility with changing responsibilities.
Proactive in asking questions, seeking clarification, and navigating ambiguity
Strong oral and written presentation/communication skills.
Comfortable working across operational areas within the organization with key decision makers and leadership
Able to work in ambiguity and present information in a way for others to understand
Masters Degree preferred

Benefits

Comp & perks

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
Retirement Savings Plan includes employer contribution and employer match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits available and a comprehensive wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingprocess improvementadministrative tasksclinical implementationroot cause analysistrend identificationstreamlining processesmultitaskingprioritization

Soft Skills

flexibilityproactivitycommunicationpresentation skillsinitiativeproblem-solvingcollaborationadaptabilitycritical thinkingdecision making