Specialist IIIa – Process Improvement

GuideWell Source

Specialist IIIa in Process Improvement for Florida Blue managing internal client relationships and compliance. Responsible for evaluating controls and continuous improvement initiatives remotely from Jacksonville.

Posted 5/29/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $65,400 - $106,200 per yearWebsite

About the role

Key responsibilities & impact

Serve as a liaison between internal clients and functional departments;
Identify risks, evaluate controls and prepare findings and recommendations.
Ensure through audits that the organization’s programs are consistently administered.
Monitor and evaluate the effectiveness of solutions, policies, practices and processes.
Develop, implement, administer and revise policies, procedures and programs.
Research, analyze, maintain, modify, validate and prepare data, information and content.
Produce, edit and distribute a variety of business documents.
Create, present and/or facilitate meetings, webinars, conference calls, training programs, etc.
Participate on or lead larger, more complex departmental and/or divisional projects.
Develop and build internal partnerships to improve communication, coordination and collaboration.

Requirements

What you’ll need

4+ years related work experience.
Related Bachelor’s degree or additional related equivalent work experience
BlueCard Claims processing, Benefit Systems Knowledge, Medical Cost Savings Calculations

Benefits

Comp & perks

Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan including employer match;
Paid time off, volunteer time off, 10 holidays and 2 well-being days;
Additional voluntary benefits available;
A comprehensive wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BlueCard Claims processingBenefit Systems KnowledgeMedical Cost Savings Calculations

Soft Skills

communicationcollaborationleadershipanalytical skillsproblem-solving