Conducts analysis on assigned client accounts and internal initiatives related to account performance, growth, retention, and trends
Provides input on cross-functional teams to gather and integrate evaluations of customers’ environments, performance evaluations, performance problems, and potential alternatives in support of growth and retention
Validates, analyzes, and interprets information from highly technical areas (e.g. medical informatics, service delivery, and finance) to make effective cost and process decisions resulting in increased satisfaction and retention
Leverage problem-solving skills and frameworks to develop solutions to client business problems
Conducts analysis and provides input to customized evaluations, which include the identification, interpretation, and communication of overall account performance against known benchmarks (including new information from Intellimedix and Care Management Sources) and account-specific expectations
Designs custom analyses using tools like Excel, Tableau, SAS, R, or ZS' proprietary software
Supports internal stakeholders in providing enhanced analytics and decision support
Supports external stakeholders in development and implementation of analytic solutions
Supports and delivers external/internal presentations that demonstrate the value of products
Integrates qualitative and quantitative information to create insight into client issues
Ensures messaging and market position are appropriately communicated and understood by the market

Requirements

4+ years related work experience in a Healthcare/Health insurance environment
Experience with analytics and inferential statistics
Experience writing SQL or SAS code or related code
Intermediate Excel skills
Proficient with Microsoft Office products
Ability to manage tasks independently, take ownership of responsibilities, and meet deadlines
Experience working with cross-functional teams and communicating complex information to non-technical stakeholders
Ability to design and deliver presentations that demonstrate the value of products and solutions
Related Bachelor’s degree or additional related equivalent work experience
Experience validating, manipulating, analyzing, and interpreting information from highly technical areas (e.g. medical informatics, service delivery, and finance) to make effective cost and process decisions resulting in increased satisfaction and retention
Experience communicating and working with cross-functional teams within and outside an organization
Experience with web-based reporting tools, analytic software packages, and programming languages

Benefits

Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan including employer match;
Paid time off, volunteer time off, 10 holidays and 2 well-being days;
Additional voluntary benefits available;
A comprehensive wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsinferential statisticsSQLSASExceldata manipulationdata analysispresentation designcustom analysiscost decision making

Soft Skills

problem-solvingindependenceownershipdeadline managementcommunicationcross-functional collaborationpresentation skillsanalytical thinkingstakeholder supportinsight generation