Triage Medical Assistant

Guideway Care

Remote Triage Medical Assistant managing non-clinical patient support and ensuring timely follow-up. Collaborating with healthcare providers to guide patients toward appropriate next steps in their care journey.

Posted 7/23/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication, documentation in Electronic Medical Records (EMR), and adherence to HIPAA regulations. Proficient in managing patient interactions with empathy and professionalism while collaborating effectively with healthcare teams.

Highest-signal resume keywords

Medical Assistant CertificationElectronic Medical Record (EMR) ProficiencyPatient Communication ManagementTelehealth ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information CollectionClinical Triage ProtocolsDocumentation AccuracyAppointment SchedulingMedication Updates

Soft Skills

Strong Communication SkillsCalm Professional DemeanorOrganizational SkillsEmpathetic Service

Tools & Technologies

EpicCernerGreenwayPatient Portal

Certifications & Qualifications

CMARMANCMA

Industry Keywords

Healthcare SettingPrimary CareAmbulatory CareCommunity HealthTelehealth

About the role

Key responsibilities & impact

Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion.
Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR).
Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation).
Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns.
Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork.
Maintain accuracy and compliance with HIPAA regulations and internal documentation standards.
Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.

Requirements

What you’ll need

Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent).
Minimum of 3–5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health.
Prior telehealth, remote triage, or virtual care support experience preferred.
Strong communication skills with a calm, professional phone demeanor.
Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.).
Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly.
Deep commitment to patient privacy, confidentiality, and empathetic service.

Benefits

Comp & perks

Medical Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA)
Company paid short- and long-term disability
Employee Assistance Program
Life Insurance
Accident insurance
Other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match